Friday, September 22, 2006

The Saga of the Name Ring

Once upon a time, markira's little darlings, Mark and Kira, gave their mom a $25 gift card at WalMart. After carefully pondering for nearly a year, mk decided to purchase, through, a sterling silver ring personalized with 'markira.' So, in late May, she ordered this ring, which of course required some extra time to process because it was personalized.

In June, the ring arrived. Wrong. Despite having checked a box which confirmed her specific personalization of 'markira' (no capitals), the ring was capitalized "Markira" which changes the entire meaning of the name.

So markira took the ring back to her local WalMart, and asked them to return it and have it re-done. The jewelry associate, after some initial difficulty, claimed the ring had been returned as per's instructions. So markira waited. And waited. And waited some more. Directions on the web site explained that it could take up to 3 weeks for a return to be processed.

After four weeks, mk emailed to find out what was going on. Eventually she was put in touch with a local assistant manager, who managed to track down the order, discover that it had been lost in transit and eventually appeared in the wrong department. Because the order had not been kept on file (WTF), the best that could do was to credit mk back and pretend as if the order had never happened in the first place.

So in JULY, markira had to start all over again. Again, she placed the order. Again, she checked the little box that certified that the personalization ('markira') was correct. This time, she followed up with an email to, with the order number, asking that someone please make a note that there were to be NO CAPITALS.

In August, the ring arrived. WRONG AGAIN. This time, mk wrote in HUGE letters on the return invoice "NO CAPITALS PLEASE" and sent the ring back directly to using the enclosed return address label. And waited. And waited. And waited.

September 14, markira called the Customer Service line. William, who was very sympathetic, confirmed that the 'no capitals' note HAD been on the order. He also determined that the ring had been lost in return. Again. After much work, he told mk that someone from the resolutions department would be calling her back within three business days.

So this morning, (more than three business days later), mk called back AGAIN. Spoke to Aeisha, who connected her with Angela from resolutions, who tried to call the company that actually makes the rings, who had NOT responded to the email that was sent on the 14th. And the company was not answering the phone.

So right now Angela has mk's phone number and is supposedly going to try repeatedly today to get in touch with the company and find out WHAT THE HELL IS GOING ON WITH THIS STUPID RING.

I am VERY VERY VERY FRUSTRATED. My parents don't see what the big deal is, and why she couldn't have just kept the ring with the capitalization, completely unable to comprehend that a) markira is not a proper name, it is a coinage blending Mark and Kira, and with the shared 'k' cannot be capitalized without losing meaning ('cause if you capitalize one part, you have to capitalize the other part, and then Mark becomes Mar); b) it's the damn principle of the thing. I ordered it a specific way, get it right. If I had kept the ring when it wasn't how I wanted it, every time I wore it or looked at it or even thought about it, I would get irritated. Of course, it remains to be seen whether I can wear the ring at all at this point (assuming that I ever even GET the correct version) without stressfully remembering the (so-far) FOUR MONTHS of crap I have gone through to get the thing.

Anyway. To be continued. mk

No comments: